Technical questions
Find information on supported devices and troubleshooting tips here.
What equipment do I need? To record your video interview you simply need a phone, computer or device with video capabilities, microphone and a good inte...
Tue, 29 Sep, 2020 at 10:56 AM
You can use your iOS or Android smartphone to conduct the interview as long as it has a working front-facing video camera and a microphone. Using your...
Sun, 12 Jul, 2020 at 2:35 PM
If you are using a Samsung or other Android phone to record your interview please note the following top tips: Browser Please do not use the default Sa...
Sun, 11 Oct, 2020 at 9:06 AM
If you are using an Apple iPhone or iPad to record your interview please note the following. Browser We recommend using the Google Chrome browser. New...
Tue, 13 Oct, 2020 at 11:55 AM
Audio issues? Camera not recording? You've come to the right place! Step 1: Check the Willo Status Please check our status page for the latest upda...
Wed, 11 Nov, 2020 at 6:26 PM
Firstly we suggest you check our status page for the latest updates - it may be that we are doing some maintenance or facing a technical issue. Your int...
Mon, 18 May, 2020 at 12:53 PM
If you have more than 1 webcam or microphone connected to your computer you may wish to choose which one to use with Willo. How to change your default w...
Tue, 8 Sep, 2020 at 11:50 AM
Steps for Chrome/Firefox/Edge on a computer When you click 'Record now' a popup may appear when you are using one of our supported browsers on your...
Wed, 18 Nov, 2020 at 12:12 PM