Technical questions

Find information on supported devices and troubleshooting tips here.

What equipment do I need?
What equipment do I need? To record your video interview you simply need a phone, computer or device with video capabilities, microphone and a good inte...
Tue, 29 Sep, 2020 at 10:56 AM
Can I interview using my smartphone?
You can use your iOS or Android smartphone to conduct the interview as long as it has a working front-facing video camera and a microphone.   Using your...
Sun, 12 Jul, 2020 at 2:35 PM
Interviewing on an Android or Samsung phone
If you are using a Samsung or other Android phone to record your interview please note the following top tips: Browser Please do not use the default Sa...
Sun, 11 Oct, 2020 at 9:06 AM
Interviewing on an Apple iPhone or iPad
If you are using an Apple iPhone or iPad to record your interview please note the following.  Browser We recommend using the Google Chrome browser. New...
Tue, 13 Oct, 2020 at 11:55 AM
I am having issues with my interview
Audio issues? Camera not recording? You've come to the right place! Step 1: Check the Willo Status Please check our status page for the latest upd...
Wed, 11 Nov, 2020 at 6:26 PM
Unable to access Willo?
Firstly we suggest you check our status page for the latest updates - it may be that we are doing some maintenance or facing a technical issue. Your int...
Mon, 18 May, 2020 at 12:53 PM
Change my webcam or microphone
If you have more than 1 webcam or microphone connected to your computer you may wish to choose which one to use with Willo. How to change your default w...
Tue, 8 Sep, 2020 at 11:50 AM
Enable access to camera and microphone
Steps for Chrome/Firefox/Edge on a computer When you click 'Record now' a popup may appear when you are using one of our supported browsers on yo...
Wed, 18 Nov, 2020 at 12:12 PM